If you create a download file which includes names or addresses containing diacritics (i.e. accents) then you may find that when you open the file in Excel that the diacritics are not properly displayed - however if you open the file in other programs - e.g. Notepad - then the diacritics are displayed properly.
To resolve this problem you can
On a computer running Windows
- Open the CSV file using Notepad
- Click 'File > Save As'
- In the dialog window that appears - select ANSI from the Encoding field - as per the screen shot below- then click Save
- Open this new CSV file using Excel and your accented characters should be displayed properly
On a Mac:
The options are:
- if you have access to a Windows computer follow the method using Notepad above - Excel on the Mac will then display the diacritics properly
- Use the Numbers application instead of Excel
- If the options above are not possible then the best you can do using Excel on a Mac
- Create a new spreadsheet
- Import the data from the downloaded file using the Data menu by choosing Get External Data | Import text file - for the File origin setting choose Unicode 7 - this will remove the accents from the characters