Correcting Errors in Gift Aid Claims

If a donation cannot be claimed against it will have a reclaim status of Error and be excluded from the claim. To find out what the error is use the column selector button - highlighted in yellow below - to include the ErrorDetails column - as shown in green - this will enable to find out what the problem is.

When you correct the error the donation will be included when the claim is refreshed - see below for more information about correcting errors.

Gift_Aid_Error1.png

Address Line 1 too long

The first line of the address can be up to 40 characters long - both house number or building name and street road name (see below) are included in the submission to HMRC so together these must be within the 40 character limit. You can move address information into the 2nd address line to keep within the 40 character limit.

 

Tax Payer Title and Name

Problems with the tax payer title and name must be corrected on the gift aid declaration on their timeline - rather than on their profile

Title too long - The tax payers title can contain up to 4 letters but no punctuation - i.e. Mr is ok but Mr. is not  

Forename or Surname too long - these can contain up to 35 characters 

Postcode invalid - the post code must be a valid UK postcode

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