Troubleshooting Problems Sending Emails

Listed below are some error messages that can be returned from your email system when sending emails from Donorfy, together with suggestions for how to resolve them.

Often the solution requires changes to your email setup which will require the involvement of the person or organisation that looks after your email server.

Microsoft Exchange is a widely used traditional 'in house' email system - however there are many versions of Exchange and a huge number of setup and configuration options - this can make solving problems difficult - an alternative approach if you have problems with Exchange is to set up an email account with a cloud based and email service - like Google or Office 365 - and send all your Donorfy email via that account.  

 

Error - Mailbox unavailable. The server response was: 5.7.1 Client does not have permissions to send as this sender

You need ​Configure "Send As" permission on your mail server so that agent accounts can send email as your outbound mailbox account. Below are instructions on how to do this in some of the more common email server/providers.


Exchange 2007 &2010
http://technet.microsoft.com/en-us/library/bb676368%28v=exchg.141%29.aspx

Office365:
http://support.microsoft.com/kb/2572646

Google Apps:
https://sites.google.com/a/apu.edu/gmail-for-apu/executive-assistants/send-on-behalf

For other email server types and hosting providers, or if you continue to have issues, please consult with your Email Administrators or Hosting Provider.

Error - Mailbox unavailable. The server response was: 5.7.1 Unable to Relay

This could be caused by restrictions related to security or access to your email server - for example see this article - you will most likely have to contact the person or organisation that looks after your email server.

Error - Mailbox unavailable. The server response was: 5.7.60 SMTP; Client does not have permissions to send as this sender 

You may get above error when using Office 365, this appears to be a security restriction in Office 365 - to resolve this error you need to make sure all the emails you send use the same from email address as in your email settings - so the address highlighted below

Needs to used as the from address below

5.7.57 SMTP; Client was not authenticated to send anonymous mail during mail from

You may need to be sure you're using the actual office365 email address for the account. You can find it by clicking on the profile button in Outlook365. It could be the email address you have in your settings isn't the actual mailbox email account. The actual account email may have the form of: account@company.onmicrosoft.com.

 

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