Cancelling an RPI paid by GoCardless

When someone cancels their direct debit themselves - e.g. via on line banking - then the bank sends the cancellation details to GoCardless which then gets forwarded to Donorfy where it will cause the cancellation of the recurring payment instruction and an activity to be added to the constituent's timeline. 

If you cancel an RPI in Donorfy - i.e. from the manage menu of the RPI - then Donorfy will not continue to try and collect money from the donors bank account - however note that

  • any payment requests already submitted to GoCardless will continue to be processed by GoCardless
  • the mandate at GoCardless is not cancelled as you may have other payment instructions (e.g. GoCardless subscriptions) using it - you can cancel the mandate in the GoCardless dashboard if you want to.
Have more questions? Submit a request

Comments

Powered by Zendesk