Automatically Sending Acknowledgements for Online Donations

You can set up your web widgets and campaign donation pages to automatically send an email when the donation is received - if you decide not automatically send the acknowledgement emails the emails will be queued up for you to send later - see Sending Acknowledgements in this article

To automatically send emails make sure that 'Send Acknowledgement Emails Immediately' is set to Yes on your web widget or campaign donation page - note that if you can change this setting for existing widgets and pages you do not have to regenerate the widget.

 

If there is a problem sending the email - e.g. your email server cannot be contacted - then

  • the details of the problem will be stored in the comments of the transactions - see example below 
  • the acknowledgement will be included in the list of outstanding acknowledgements - see Sending Acknowledgements in this article

 

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