If you are not able to log in due to your password either not working or you’ve forgotten your password, you can easily reset the password by requesting a new one.
To request a new password from your login page (https://app.donorfy.com/)
- Click on Forgot your password?
This will open a forgotten password page, which will request some further details:
- Your email address
- Confirm you are not a robot – this will ask you to click on images that is equal to the question you are asked
- Once confirmation has been verified, click on Please email my password reset
You will receive a password reset email to the email supplied (if it was a valid email) – if you can't locate it within your inbox the reset email may be filtered to your SPAM/Junk folder by your email system.
The email will provide a link for you to click on to create and confirm your new password:
Once you have confirmed your new password you will then be able to login to Donorfy as per usual.