Resetting your password / Forgotten your password

If you are not able to log in due to your password either not working or you’ve forgotten your password, you can easily reset the password by requesting a new one.

To request a new password from your login page (https://app.donorfy.com/)

  • Click on Forgot your password?

         

 

This will open a forgotten password page, which will request some further details:

  • Your email address
  • Confirm you are not a robot – this will ask you to click on images that is equal to the question you are asked
  • Once confirmation has been verified, click on Please email my password reset

        

 

You will receive a password reset email to the email supplied (if it was a valid email) – if you can't locate it within your inbox the reset email may be filtered to your SPAM/Junk folder by your email system.

The email will provide a link for you to click on to create and confirm your new password:


Once you have confirmed your new password you will then be able to login to Donorfy as per usual.

Have more questions? Submit a request

Comments

Powered by Zendesk