Resetting your password / Forgotten your password

If you are not able to log in due to your password either not working or you’ve forgotten your password, you can easily reset the password by requesting a new one.

To request a new password from your login page (https://app.donorfy.com/)

  • Click on Forgot your password?

         

 

This will open a forgotten password page, which will request some further details:

  • Your email address
  • Confirm you are not a robot – this will ask you to click on images that is equal to the question you are asked
  • Once confirmation has been verified, click on Please email my password reset

        

 

You will receive a password reset email to the email supplied (if it was a valid email) – if you can't locate it within your inbox the reset email may be filtered to your SPAM/Junk folder by your email system.

The email will provide a link for you to click on to create and confirm your new password:

 

The link in the email will send you to a password reset page, as shown below. You need to enter your email exactly as your login to Donorfy is (it's case sensitive):

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Enter a password that is 8 or more characters in length and is a mix of upper and lowercase letters. It must contain at least one number and a special character e.g. % or $, and confirm the password.


Next, confirm you are not a robot by ticking the box and completing the reCAPTCHA: e.g.



It will ask you to do this about 3 times. Then select the images it is asking you to find until there are no more of the images of what it's asking for is to be seen. Click Next/Verify


This will confirm you are not a robot


Click on Change Password

The next screen will be:



Here you can Sign In with your email address (case sensitive) and your new email address. 


If you haven't seen the reCaptcha screens, then please ensure that your pop-up blocker is switched off for this process. You can switch it back on after.



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