Example GoCardless Notifications

If you want to send your own GoCardless notifications you can use these examples as a starting point for setting up your own notification documents - see this for more information

Example Text for a New Recurring Payment Instruction Notification

Email Subject:

Notification of New Recurring Payment Instruction Notification

Email Body:

Dear {FirstName}

Important: Confirmation of the setup of your Direct Debit to your organisation's name

A new subscription of £{Amount} per {PaymentFrequency} has been set up to your organisation's name.

The first regular payment for this subscription will be debited from your {Bank Name} bank account ending *******{Last 2 digits of Account Number} on or shortly after {FirstPaymentDate}  {LastPaymentMessage}

Payments for this subscription will appear on your bank statement as GOCARDLESS LTD, ref {Reference}.

Please check the details above and contact us at enter contact email and phone number if you have any questions.

Thank you

Your sign off

You have a right to cancel your Direct Debit at any time.

To view the Direct Debit Guarantee please click here: Include link to your Direct Debit Guarantee

Include the Direct Debit logo

Payments provided by GoCardless. Read the updated GoCardless Privacy Notice to learn more about how they use personal data.

 

Example Text for a Changed Recurring Payment Instruction Notification

Email Subject:

Change to your Recurring Payment Instruction

Email Body:

Dear {FirstName}

Your regular donation of £{Amount} per {PaymentFrequency} to your organisation's name has changed.

The next regular payment for this subscription will be debited from your {Bank Name} bank account ending ******{Last 2 digits of Account Number}  {LastPaymentMessage}

Payments for this subscription will appear on your bank statement as GOCARDLESS, ref {Reference}.

Please contact us at enter contact email and phone number if you have any questions.

Thank you

Your sign off

 

You have a right to cancel your Direct Debit at any time.

To view the Direct Debit Guarantee please click here: Include link to your Direct Debit Guarantee

Include the Direct Debit logo

Payments provided by GoCardless. Read the updated GoCardless Privacy Notice to learn more about how they use personal data.

 

Other Information

To include

  • Your new Direct Debit notification must include the heading containing the Confirmation of the setup of your Direct Debit to your organisation's name
  • your logo in the notification see this article
  • the direct debit logo in your notification document using this URL https://bit.ly/2JvzmyZ when including the image
  • If using GoCardless Bank Statement Name then you can use the Direct Debit Guarantee https://gocardless.com/guides/posts/dd-guarantee-in-plain-english/
  • If using your own organisation name on the bank statement then you will need your own Direct Debit guarantee hosted on your website or within the body text of the email
  • The detail of payments being provided by GoCardeless and their Privacy Policy must be included

These are some useful placeholders which can be used in the notifications, other placeholders can be found in this document

  • {LastPaymentMessage} - if the recurring payment instruction has an end date this placeholder will include the text The last payment will be taken on dd/mm/yyyy, if the  recurring payment instruction does not have an end date then the placeholder will not return any text
  • {CollectionReference2} - Last 2 digits of account number
  • {CollectionReference3} - Account Holder Name
  • {CollectionReference4} - Bank Name 
  • {CollectionReference5} - Reference
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