Why is no data being retrieved from JustGiving?
The first thing to check is that your credentials for JustGiving remain valid: go to Settings | Configuration | JustGiving Settings and use the 'Test Settings' button to confirm. There are also a few things you can check in JustGiving - this article from JustGiving provides more info.
Why do JustGiving donations take a number of days to appear in Donorfy?
JustGiving does not immediately make new donations available via its API. Payments from JustGiving to charities typically occur weekly, and donations will not be available in Donorfy until the corresponding batch payment has been made. In addition, donations made in the days prior to the weekly payment may not be included until the following week's payment, due to clearing times etc.
The net impact is that new donations made in JustGiving will not typically be seen in Donorfy for up to 2 weeks after the date of the donation.
Where Gift Aid is reclaimed by Just Giving, how is this handled in Donorfy?
At present, Gift Aid payments made from JustGiving to the charity are not processed by Donorfy, and are not reconciled against the original donation amount.
How are JustGiving fundraisers and donors mapped to constituents in Donorfy
For fundraisers and non-anonymous donors, the following will apply. Donorfy will use the email address, first name and last name supplied and try to match these to an existing constituent. If multiple existing constituents share the same email address, the one with the best matching first and last names will be used. If no constituents have the email address given, a new constituent will be added.
For anonymous donors, the 'Anonymous Donor Constituent' selected will be used to record transaction data representing donations. This setting is made under Settings | Configuration | JustGiving Settings, and may be overridden per campaign.
Does Donorfy write any data back into JustGiving?
No - Donorfy only reads data from the JustGiving API. No changes are made to the charity's JustGiving account or settings by Donorfy.